Robinson Allfree is committed to providing a high-quality legal service to our clients. When something goes wrong, we need you to tell us about it. This will help us to sort out any mistakes or misunderstandings, and to improve our standards.
If you have a complaint, please contact our Complaints Partner in writing (by letter, fax or email):
|Complaints Partner:||Mr Crispin Easter|
|Head Office:||17-25 Cavendish Street|
Kent CT11 9AL
We have eight weeks to consider your complaint. If we have not resolved your complaint within this time-scale you may complain to the Legal Ombudsman.
To help us understand the nature of your complaint and in order that we do not miss anything, please tell us:
If you are unhappy with the outcome of our complaints handling procedure, you can then contact the Legal Ombudsman to review your complaint, details as follows:
PO Box 6806
|Telephone:||0300 555 0333|
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining (or you becoming aware of it).
If you are a consumer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr.
For additional information on all of the services Robinson Allfree provide please contact
our Ramsgate Office on 01843 592361 or our Broadstairs Office on 01843 865261.