Your privacy is important to us and we are committed to protecting your privacy and confidentiality. By providing personal information such as your name, address, telephone and email contact details via our website Enquiry page, you agree to Robinson Allfree contacting you with regards to your enquiry.
We will ensure that the information you provide to us is kept secure using appropriate technical and organisational measures.
The information we collect is your personal data relevant to your enquiry. However, this may extend to other data subject to the nature of your request. We aim to process data, whether personal or not, only to the extent necessary for us to provide clients with our services and for other agreed purposes.
We may also collect information in connection with your use of our website by using 'cookies'. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work efficiently, as well as providing useful feedback on how customers interact with our site so that we can make improvements.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser to decline cookies.
This service is provided by Google and allows us to recognise and count the number of visitors to our website.
The "General Data Protection Regulation" (GDPR) is the primary legislation defining your rights over our processing of your personal data and requires us to declare which of six lawful reasons we are relying on when processing your information.
Accordingly, the basis on which we process your personal data is for one or more of the following reasons:
There are strict rules about who we can share your information with and this will normally be limited to other people who will assist with your enquiry/matter or where you have given consent.
Information may also be disclosed if we are under a duty to share your personal data to comply with any legal obligation (for example to government bodies or law enforcement agencies) or in order to enforce or apply our terms of business.
In some circumstances we may need to pass your personal data to a third party to check your identity with fraud prevention agencies, or for debtor tracing and the prevention of money laundering.
We require third parties to comply strictly with our instructions and data protection laws and we will ensure that appropriate controls are in place where third parties have access to personal data.
In accordance with the "General Data Protection Regulation" (GDPR) you have the following rights:
It is important that the personal information we hold for you is correct. If you would like to review, verify, correct or request erasure of your personal information, object to the processing of your personal data or request that we transfer a copy of your personal information to another party, you will need to provide a request in writing to our Practice Manager at the address shown under 'Contact Information'.
In the first instance we hope you will contact us directly with any questions or complaints by following our "Complaints Procedure" found on the home page of this website.
If your complaint is not resolved and you are unhappy with the way we are handling your information, you have a legal right to lodge a complaint with the Information Commissioners Office (ICO) at https://ico.org.uk/concerns/
If you have any questions or wish to exercise your rights to find out what information we hold about you or to correct or cancel any information, please contact us as follows:
For additional information on all of the services Robinson Allfree provide please contact
our Ramsgate Office on 01843 592361 or our Broadstairs Office on 01843 865261.